Joblead Name: Sophie Sonnenwirth

JOB IN BRIEF:
We are engaging an Operations Support Consultant to support a retained client during a phase of rapid growth.
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CONTACT:

Name: Sophie Sonnenwirth
Company: Palm Ave
Website: https://www.palm-ave.com.au/
Phone: +61421357255
City: Sydney
State: NSW

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ABOUT BIZ:
We are an Australia-based team of business and marketing operations experts, who work with small, established businesses across a range of industries. We craft customised strategies, implement projects and streamline the day-to-day. Our clients want a partner they can trust to work with them strategically, not just tick items off a list. A team that is focused and genuinely committed to helping their business thrive. That’s where we step in. Palm Ave was launched in early 2022 to connect entrepreneurs to the right support professionals, so that they can finally gain the strategic and creative space they need to move their business to the next level.

SUPPORT NEEDED:
Role Purpose We are engaging an Operations Support Consultant to support a retained client during a phase of rapid growth. The core purpose of this role is to keep existing systems, workflows, and operational rhythms running smoothly, ensuring consistency, accuracy, and follow-through across the business.

You will work inside established tools and processes, maintaining momentum, reducing operational drag, and proactively identifying gaps or risks before they become problems. You will work closely with the client team to ensure operations remain stable, responsive, and well-managed as complexity increases.

Key Responsibilities

  • Operational & Systems Support
  • Maintain day-to-day operational systems and workflows across the business
  • Ensure tools, platforms, and documentation remain current, accurate, and organised
  • Support smooth execution of recurring operational tasks and cycles
  • Act as a steady operational backbone during busy periods
  • Task & Workflow Management Manage and update tasks within Asana Keep task statuses, due dates, dependencies, and notes accurate and up to date
  • Support workflow coordination across multiple moving parts
  • Ensure deadlines are met and nothing falls through the cracks
  • Process Awareness & Improvement Develop a strong understanding of existing operational processes
  • Monitor how systems are functioning in practice, not just in theory
  • Identify inefficiencies, gaps, or risks within current workflows
  • To demonstrate your attention to detail, please include the word banana in your application
  • Proactively suggest refinements or improvements where appropriate
  • Support light documentation updates as processes evolve
  • Team & Stakeholder Support Provide reliable operational support to the client team
  • Communicate clearly, professionally, and proactively
  • Flag issues early and escalate when required
  • Maintain discretion and confidentiality at all times
  • Experience & Skill Set Experience in an Operations Support, OBM, VA, or Operations Assistant role
  • Strong systems thinking with the ability to work inside established frameworks
  • High attention to detail and excellent task hygiene
  • Confidence and proven experience using Asana, Airtable, Kajabi, ActiveCampaign and Slack.
  • Paid trial tasks are assigned as part of the application process for this role.
  • Comfortable managing recurring tasks, dependencies, and deadlines
  • Able to identify opportunities for improvement without over-engineering Reliable, self-directed, and accountable

Ideal Personal Traits

  • Calm, steady, and solutions-focused
  • Organised, methodical, and dependable
  • Takes ownership and follows through consistently
  • Comfortable working behind the scenes to support growth
  • Proactive but respectful of scope and boundaries
  • Values clarity, structure, and consistency

Working Expectations As a Palm Ave subcontractor, you will work in alignment with our values and operating standards: Must have own ABN and home office with high-speed internet

Time must be tracked accurately using Palm Ave’s tools and guidelines

Prompt client responsiveness is essential Asana is the single source of truth for all tasks and operational communication

You are trusted to manage your time autonomously, provided outcomes are delivered

Clear, proactive communication is prioritised over assumptions Palm Ave operates on a foundation of trust, professionalism, and accountability. Our consultants are expected to think ahead, communicate clearly, and act in the best interests of both the client and the broader team.

VA LOCATION:
Anywhere

VA HOURS:
5hrs per week, initially

SOFTWARE:
Yes – a reliable computer. Access will be provided to Asana, ActiveCampaign, Airtable, Kajabi and Slack.

BUDGET:
$50/hr + GST

USED VA BEFORE? Yes

JOB TYPE:
Ongoing

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