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Peta Eriksson owns and operates Hummingbird Franchise Support. Working with her is an awesome team of Virtual Assistants with skills covering everything and anything administration related!

Having clients in Franchise industries and experience in supporting, managing and growing businesses creating Hummingbird Franchise Support seemed like the perfect opportunity to offer a Virtual Assistant service specialising in supporting Franchise Groups and more specifically Franchisees and Franchisors.

Peta will help you find the perfect Virtual Assistant for your franchise. She’ll ensure your job requirements are understood, your applicants are screened and shortlisted, and that references are checked. You’ll then be presented with the best of the best VAs who you can choose from or we can select for you. The training, management and ongoing relationship is overseen by Peta and you can feel confident that you have a VA who is trained in admin specifically for franchise needs.

Administration
Administration tasks can include research, minute taking, reminder services, reporting, sourcing quotes and managing print jobs.

Customer Service
We know you are all about serving your clients, but what happens in the lead up of a job and after the job is done? Do the clients feel supported, feel valued, want to recommend you to others and hire you again?

Bookkeeping
There are often invoicing systems in place for your clients through franchise-based CRMs, but are you managing your own bookkeeping and reporting requirements?

CRM Management
Having a great CRM is wonderful – but are you using it effectively and efficiently? Are you staying in touch with past clients and keeping their information up dated?

eNewsletters
Having a database is useless unless you reach out to it! Are you keeping in touch with past clients, providing them with value and inspiring them to refer you to others?

Diary Management
Making sure you aren’t missing appointments is very important, and being able to let clients know if you are running late or need to reschedule, are all things you can be helped with.

Email Management
Responding to emails when you should be working, driving, resting after a long day of work, is not ideal. Emails are a significant part of customer service and need to be attended to promptly.

Phone Answering
It has to be done – but not by you! There isn’t much that is more annoying than allocating time to someone to visit your home and complete a task then to have them spending time on the phone. Alternatively, not having someone pick up when you ring is also annoying! This can easily be remedied by having your VA take calls for you.

Social Media
If social media is part of your marketing strategy then this can easily be something that can become time consuming and frustrating. Luckily for you, our VAs love social media and can take this off your hand.

Generating Sales – Networking
The follow up calls, the networking events, the mail drops – these can all take time. And while you need to network F2F, your VA can help you make the most of that networking time and turn your efforts into sales.

Business Name
Hummingbird Franchise Support
Social Accounts
Services

Administration
Administration tasks can include research, minute taking, reminder services, reporting, sourcing quotes and managing print jobs.

Customer Service
We know you are all about serving your clients, but what happens in the lead up of a job and after the job is done? Do the clients feel supported, feel valued, want to recommend you to others and hire you again?

Bookkeeping
There are often invoicing systems in place for your clients through franchise-based CRMs, but are you managing your own bookkeeping and reporting requirements?

CRM Management
Having a great CRM is wonderful – but are you using it effectively and efficiently? Are you staying in touch with past clients and keeping their information up dated?

eNewsletters
Having a database is useless unless you reach out to it! Are you keeping in touch with past clients, providing them with value and inspiring them to refer you to others?

Diary Management
Making sure you aren’t missing appointments is very important, and being able to let clients know if you are running late or need to reschedule, are all things you can be helped with.

Email Management
Responding to emails when you should be working, driving, resting after a long day of work, is not ideal. Emails are a significant part of customer service and need to be attended to promptly.

Phone Answering
It has to be done – but not by you! There isn’t much that is more annoying than allocating time to someone to visit your home and complete a task then to have them spending time on the phone. Alternatively, not having someone pick up when you ring is also annoying! This can easily be remedied by having your VA take calls for you.

Social Media
If social media is part of your marketing strategy then this can easily be something that can become time consuming and frustrating. Luckily for you, our VAs love social media and can take this off your hand.

Generating Sales – Networking
The follow up calls, the networking events, the mail drops – these can all take time. And while you need to network F2F, your VA an help you make the most of that networking time and turn your efforts into sales.

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